Terms & Conditions
Access to and use of this website www.watchmisterwolf.com and the products and services available through this website are subject to the following terms, conditions and notices.
Mister Wolf offers free worldwide shipping through DHL for all purchases.
- Expected time for delivery within Australia is 1-3 business days from time of purchase.
- Expected time for delivery worldwide is 3-5 business days (excluding tax and duties) from time of purchase.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”.
We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.
For more information on taxes, duties and customs regulations please contact your local customs office directly.
Mister Wolf has the right to adjust prices, involve additional cost and change product information such as product pictures, descriptions and offers without prior notice.
The product images and information texts available reflect the product as much as possible.
We aim to display all products accurately, however they cannot be guaranteed due to screen resolution, settings and colour reproduction. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.
Confirmation of purchase
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order.
This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.
We recommend saving this email in order to facilitate any contact with customer service you may have in the future.
The order confirmation (receipt) also serves as a guarantee of proof of purchase for any warranty claims.
Your Mister Wolf watch is warranted by Mister Wolf for a period of two years from the original date of purchase to find out more click here.
For information regarding watch repairs please contact us.
Exchanges and returns
We want you to be happy with your order. Unworn and unused items in their original condition may be returned upon presentation of the original invoice within 14 days of order receipt.
Returns are only accepted for items purchased directly from the Mister Wolf website. Items returned must be received in new, unused and re-sellable condition, with the original packaging and any protective coverings and product information.
Returns that are soiled, damaged or altered may not be accepted and may be sent back to the customer.
Items returned which were purchased as gifts will be dealt with on an individual basis.
Original and return shipping costs for returned items will not be refunded.
It is important that customers check their goods and products on receipt of their order to verify that the products are not damaged and the order correct.
In the event of an item arriving faulty, we will gladly refund or exchange within a 14 day period. For any faults that develop beyond this period, we ask that you refer to the Warranty section for details on how to inform us of the fault.
If your product is damaged in transport, whether the damage is visible or hidden, you must report this. If you receive your item and see that it is damaged or does not match the one you ordered, you must also contact Mister Wolf within 14 days from receiving the product.
Any complaints shall be made to our customer service through our contact form on the Contact Us page. Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item.
Defective products returned to Mister Wolf should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit.
Mister Wolf has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.
Refunds will be processed using the original tender type. EFTPOS/Credit Card refunds must be processed against the original card details (the exact card used to make the original purchase).
All intellectual property, including products and descriptions, web site text, images and website design remain the property of Mister Wolf and cannot be reproduced without consent.
User generated content
The www.watchmisterwolf.com website may include user generated content from for example social media applications. Mister Wolf does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for example suspects a violation of copyright, or any other right, or otherwise is offended by such content, please contact us.
These Terms and Conditions were last amended on 1st May 2016. We encourage you to visit this website from time to time to ensure that you have read our most current Terms and Conditions document.